I’m looking for the gap between the portal you have and the portal you could have — including features, processes and use cases you may not realise are already available to you.
💷
Spend & subscriptions
Where your portal may be over-specced, underused or carrying avoidable cost. I’ll flag areas worth reviewing rather than blindly recommending more software.
🧩
Unused functionality
Tools you already have access to but aren’t using — with realistic use cases for your business, not a feature dump.
⚙️
Automation
Manual jobs, inconsistent handoffs and repetitive admin that could potentially become workflows, notifications, tasks or cleaner processes.
🧹
CRM & data health
Properties, duplicates, lifecycle stages, associations, naming, segmentation and the structural issues that quietly make HubSpot harder to use.
📈
Reporting
What you can actually see today, what leadership probably can’t see, and how your reporting could better answer real commercial questions.
👥
Adoption & usability
Friction that makes users avoid the CRM: cluttered records, unclear fields, poor views, weak process design, permissions and inconsistent usage.
🔁
Sales process
Pipeline stages, deal hygiene, lead management, follow-up, forecasting and opportunities to make the CRM support the way your team actually sells.
📣
Marketing setup
Segmentation, forms, lists, nurture, lifecycle logic, consent setup and opportunities to make your database more useful for targeted marketing.
🤝
Service & customer journey
Where relevant, I’ll look at tickets, onboarding, customer handoffs, renewals and ways HubSpot can connect the post-sale journey.